Effective Date: June 2, 2025
At Shipecy.com, your satisfaction is our top priority. We aim to deliver quality products in excellent condition. However, if you’re not completely satisfied with your purchase, we’re here to help.
Returns Eligibility
You can request a return within 5 days of receiving your order.
To be eligible for a return:
Please Record a video before unboxing the product.
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- The product must be unused and in its original condition.
- Please record a video before unboxing the product. So it might clarify us if the product is damaged or not. If you are trying to return.
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- It must be returned with all original tags, packaging, and accessories.
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- You must have a receipt or proof of purchase.
Non-Returnable Products
The following items are not eligible for return:
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- Digital or downloadable products
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- Perishable items (e.g., food, flowers)
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- Personal care and hygiene products
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- Customized, personalized, or made-to-order items
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- Items marked as “Non-returnable” in the product description
Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund.
If your return is approved:
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- A refund will be processed to your original payment method.
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- It may take 2-7 business days for the amount to reflect, depending on your bank or card provider.
Proof Required
To initiate a return/refund, customers must:
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- Contact us at support@shipecy.com
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- Provide clear photos/videos of the product issue
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- Mention the order ID and reason for the return
Order Not Received
If your order hasn’t arrived within 45 days of purchase:
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- You may request a refund.
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- This excludes delays caused by incorrect address or customs clearance issues.
Contact Us
If you have any questions, feel free to contact our support team:
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- Email: support@shipecy.com
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- We will give send you the address to return the product
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- Working Hours: Mon–Sat, 10 AM – 6 PM IST